We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how G M SHANTI TRADELINK PRIVATE LIMITED and its affiliates (collectively "GMSHANTI, we, our, us") collect, use, share, protect, or otherwise process your personal information through the GMSHANTI website https://gmshanti.com. While you may be able to browse certain sections of the Platform without registering with us, however, please note we do not offer any product/service under this Platform outside India. Your personal information will primarily be stored and processed in India and may have data protection laws that are different from those that apply in the country in which you are located. By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform. In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’, and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.
We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.
Throughout this document, “we”, “us”, “our”, “ours” refer to G M SHANTI TRADELINK PRIVATE LIMITED. Wherever we have said ‘you’ or ‘your’, this means YOU.
G M SHANTI TRADELINK PRIVATE LIMITED, a company registered under the provisions of the Companies Act, 2013 has its registered office at A-303 EMPIRE BUSINESS HUB OPP SHAKTI FARM, SCIENCE CITY ROAD, SOLA AHMEDABAD 380060 INDIA. GMSHANTI is an Importer and online marketplace for unique skincare, personal care, and beauty products from the farthest corners of the world which are not easily available for our Indian tribe within the comfort of their homes. Witnessing the void in India’s cosmetic marketplace for superior quality international products and brands, GMSHANTI was unboxed. MS. Pooja Patel, one of the esteemed founders is a shopaholic at heart. Just like any other individual, she too had spent her vacations roaming around foreign locations getting hold of elite products with ease. Beauty lies in the eye of the beholder and the beholder noticed the gaps in the Indian marketplace. She understood how the heart of a curious shopaholic breaks when they watch their favorite products being on the tracks of inaccessibility. We aim to ensure that no more hearts break due to the absence of international products. Securing the hearts of our curious shopaholics we bring exotic global products delivered to their doorstep with utmost care and authenticity.
We play the role of a Data Controller when we collect and process Personal Data about you. We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller. We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your Data from unauthorized access, alteration, transmission, and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Data in line with our policies.
We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.
We collect your personal information relating to your identity, demographics, and when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to Information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, occupation, and any such information shared as proof of identity or address. Some of the sensitive personal information such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (to enable the use of certain features available on the Platform to assist you with your shopping experience) or password etc. Some of the information such as your shopping behavior, preferences, call data records, device location, voice, browsing history, and other information that you may provide to us from time to time. Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Platform to make your experience safer and easier. In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your buying behavior, preferences, and other information that you choose to provide on our Platform. We use this information to research our user’s demographics, interests, and behavior to better understand and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address. When any third-party business partner collects your personal information directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you read their privacy policies before disclosing any information. If you set up an account or transact with us, we may seek some additional information, such as billing address, credit/debit card number and a credit/debit card expiration date, and/ or other payment instrument details and tracking information from cheques to refund for canceled transactions. If you choose to post messages on our message boards, personalized messages, images, photos, gift card message box, chat rooms, or other message areas or leave feedback/product reviews, or if you use voice commands to shop on the Platform, we will collect that information you provide to us. Please note such messages posted by you will be in the public domain and can be read by others as well, please exercise caution while posting such messages, personal details, photos, and reviews. We retain this information as necessary to resolve disputes, provide customer support, internal research and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or service,s or participating in any event) requires registration. We may use your contact information to send you offers based on your previous orders or preferences and your interests. If you receive an e-mail, or a call from a person/association claiming to be from GMSHANTI seeking sensitive personal information like debit/credit card PIN, net banking, UPI, or mobile banking password, we request you never provide such information. We at GMSHANTI or our affiliate logistics partner do not at any time connect with you requesting for such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you. We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt out of such uses. We use your personal information to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems; helping promote a safe service; collecting money; measure consumer interest in our products and services, informing you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud, and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. We will ask for your permission to allow us access to your text messages (SMS), instant messages, contacts in your directory, camera, photo gallery, location, and device information: (i) to send commercial communication regarding your orders or other products and services (ii) enhance your experience on the platform and provide you access to the products and services offered on the Platform by sellers, affiliates, partners or lending partners. You understand that your access to these products/services may be affected in the event permission is not provided to us. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about users' activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete surveys conducted either by us or through a third-party market research agency. These surveys may ask you for personal information, contact information, gender, date of birth, demographic information (like pin code, age, or income level) attributes such as your interests, household or lifestyle information, your purchasing behavior or history preference, and other such information that you may choose to provide. The survey may involve the collection of voice data or video recordings. Participation in these surveys is purely voluntary in nature. We use this data to tailor your experience at our Platform, providing you with content that we think you might be interested in and displaying the content according to your preferences. We use your personal information to operate, provide, develop, and improve our products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers. We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
We are permitted to process your Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases:
Where the processing is based on your consent, you have a right to withdraw your consent at any time. You may withdraw consent by contacting us. Upon receipt of your written request to withdraw your consent, the consequences of withdrawal will be communicated to you, and, upon your agreement, your withdrawal request will be processed.
We may disclose your Data to others where it is lawful to do so including where we or they:
We may disclose your Data for the above purposes to other parties including:
We keep the Personal Data we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Data for those purposes and will make sure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Data that is no longer needed.
Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. These are used to make Websites & Apps work or work more efficiently, as well as to provide information to the owners of the website/ App.
We use cookies, permissions, and other trackers in our website, web-based properties, and mobile applications that are used to collect and process data about you so we can provide you with a better online experience as well as improve our services.
We have appropriate contracts in place with our third-party partners. This means that they cannot do anything with your Personal Data that is outside of the scope permitted by us. They hold it securely and retain it only for the period specified in our contracts with them.
We might also disclose your Data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, or legal process, to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights or the rights of those who use our products & services.
Our website may contain links to the websites of other organizations. This privacy policy does not cover how that organization processes Personal Data. We encourage you to read the privacy policies on the other websites you visit.
We understand that when you interact with GMSHANTI, you have rights over your Data. These rights involve providing reasonable steps to allow you to access your data, and correct any errors among others. If you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue using Info@gmshanti.com website /email.
Whenever you access your account information, we offer the use of a secure server. The transmission of information is not completely secure for reasons beyond our control. We adopt industry-standard security measures and keep updating our systems from time to time to protect your personal information against any hacking or virus dissemination. However, by using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding the use of the Platform. Users are responsible for ensuring the protection of login and password records for their accounts.
By the information technology act 2000 and the rules made there under, the name and contact details of the grievance officer are provided below:
Name:
We keep our Privacy Policy under regular review to make sure it is up-to-date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.
You can reach our customer support team to address any of your queries or complaints related to products and services by writing to Info@gmshanti.com.
If you have a query, concern, or complaint about the collection or usage of your personal information under this Privacy Policy, please contact us at the contact information provided above.